Legal
Privacy policy
What we do with the information you give us, in plain terms. If anything here is unclear, ask — we would rather explain it than have you guess.
Who we are
Wimbledon Removals operates this website and is the data controller for the personal information described below. You can reach us at hello@wimbledonremovals.uk.
What we collect, and why
When you complete the quote form we collect your name, telephone number, email address, the pickup and delivery addresses, your intended moving date if you give one, and anything you write in the notes. We collect it for one reason: to answer your enquiry, arrange a survey and prepare a quotation.
If you email or telephone us instead, we hold whatever you choose to tell us in that message for the same purpose.
The site also records anonymous usage statistics through Google Analytics — pages viewed, rough location, device type. That is aggregate measurement and is not used to identify you.
Our lawful basis
For enquiries and quotations we rely on taking steps at your request before entering a contract. Once you book, we rely on performing that contract. For analytics we rely on our legitimate interest in understanding how the site is used, balanced against the fact that the data is aggregated and not identifying.
Who else sees it
Your enquiry is transmitted to our own lead-handling system so that the right person answers it. Beyond that, information is shared only where the job needs it: with a storage operator if your goods are being held, with a customs agent and the carrier if you are moving abroad, and with our insurers if a claim arises.
The site uses Google reCAPTCHA to tell people from automated submissions, which means Google receives technical information about your interaction with the form. We do not sell your information to anybody, and we do not pass it to other removals firms.
How long we keep it
Enquiries that do not become bookings are kept while there is a realistic prospect of the move happening, and then deleted. Records of completed jobs are kept for as long as we need them for accounting, insurance and legal purposes, and no longer.
Your rights
You can ask us for a copy of the information we hold about you, ask us to correct it if it is wrong, ask us to delete it, or object to how we are using it. Email us and we will deal with it. If you are not satisfied with how we have handled a request, you can complain to the Information Commissioner's Office.
Cookies
The site sets no advertising or tracking cookies of its own. Google Analytics and reCAPTCHA set their own, and you can block them in your browser without breaking anything here except the form's spam protection.
Changes
If this policy changes materially we will update this page. It applies to the site at wimbledonremovals.uk and to enquiries made through it.